<div data-id="when-is-efr-applied" style="margin-left:0.2in;text-align:left;text-indent:-0.2in">When is EFR applied?</div>

<div data-id="how-do-we-capture-actions-needed-to-resolve-an-issue" style="margin-left:0.2in;text-align:left;text-indent:-0.2in">How do we capture actions needed to resolve an issue?</div>

<div data-id="the-purpose-of-your-action-plan-is" style="margin-left:0.2in;text-align:left;text-indent:-0.2in">The purpose of your action plan is:</div>

<div data-id="what-are-the-timescales-for-agreeing-a-plan" style="margin-left:0.2in;text-align:left;text-indent:-0.2in">What are the timescales for agreeing a plan?</div>

<div data-id="baselining-an-efr-plan" style="margin-left:0.2in;text-align:left;text-indent:-0.2in">Baselining an EFR plan</div>

<div data-id="how-does-elexon-monitor-resolution-of-issues" style="margin-left:0.2in;text-align:left;text-indent:-0.2in">How does Elexon monitor resolution of issues?</div>

<div data-id="how-do-we-close-an-issue-and-complete-the-efr-process" style="margin-left:0.2in;text-align:left;text-indent:-0.2in">How do we close an issue and complete the EFR process?</div>

<div data-id="monitoring-and-closing-an-efr-plan" style="margin-left:0.2in;text-align:left;text-indent:-0.2in">Monitoring and closing an EFR plan</div>

<div data-id="what-is-pab-escalation-and-when-is-it-triggered" style="margin-left:0.2in;text-align:left;text-indent:-0.2in">What is PAB 'Escalation' and when is it triggered?</div>

<div data-id="the-escalation-process" style="margin-left:0.2in;text-align:left;text-indent:-0.2in">The Escalation Process</div>

<div data-id="pab-escalation-process" style="text-align:left">PAB Escalation Process</div>

<div data-id="what-is--panel-escalation-and-when-is-it-triggered" style="margin-left:0.2in;text-align:left;text-indent:-0.2in">What is ' <u class='defined-term'>Panel</u> Escalation' and when is it triggered?</div>

<div data-id="panel-escalation" style="margin-left:0.2in;text-align:left;text-indent:-0.2in"><u class='defined-term'>Panel</u> Escalation</div>

<div data-id="do-you-need-more-information" style="margin-left:0.2in;text-align:left;text-indent:-0.2in">Do you need more information?</div>

CONTENTS

EFR and EFR Escalation Process V5.0

Defined Terms

Cross-references