This explains what Error & Failure Resolution (EFR) is, how it's applied, the timescales for producing and reviewing action plans, also how issues are escalated to the Performance Assurance Board and the BSC Panel.

<div data-id="what-this-document-covers" style="margin-left:0.2in;text-align:left;text-indent:-0.2in">What this document covers</div>

<div data-id="what-this-document-does-not-cover" style="margin-left:0.2in;text-align:left;text-indent:-0.2in">What this document does not cover</div>

<div data-id="settlement-performance-efr-plans" style="text-align:left">Settlement Performance EFR Plans</div>

<div data-id="bsc-audit-issue-efr-plans" style="text-align:left"><u class='defined-term'>BSC Audit</u> Issue EFR Plans</div>

<div data-id="other-efr-plans" style="text-align:left">Other EFR Plans</div>

<div data-id="when-is-efr-applied" style="text-align:left">When is EFR applied?</div>

<div data-id="what-should-i-do-if-i-am-being-considered-for-efr" style="text-align:left">What should I do if I am being considered for EFR?</div>

<div data-id="what-are-the-timescales-for-agreeing-a-plan" style="text-align:left">What are the timescales for agreeing a plan?</div>

<div data-id="what-should-i-include-in-my-efr-plan" style="text-align:left">What should I include in my EFR Plan?</div>

<div data-id="fig-1" style="text-align:left">Fig. 1: Agreeing an EFR plan</div>

<div data-id="what-should-i-do-when-efr-has-been-turned-on" style="text-align:left">What should I do when EFR has been turned on?</div>

<div data-id="exiting-efr" style="text-align:left">Exiting EFR</div>

<div data-id="fig-2" style="text-align:left">Fig 2: Monitoring and closing an EFR plan</div>

<div data-id="how-will-my-efr-plan-be-monitored-and-how-do-i-exit-efr" style="margin-left:0.2in;text-align:left;text-indent:-0.2in">How will my EFR Plan be monitored, and how do I exit EFR?</div>

<div data-id="escalation-to-the-pab" style="text-align:left">Escalation to the PAB</div>

<div data-id="how-should-i-prepare-for-a-pab-escalation" style="text-align:left">How should I Prepare for a PAB Escalation?</div>

<div data-id="what-will-happen-during-and-after-a-pab-escalation" style="text-align:left">What will happen during and after a PAB Escalation?</div>

<div data-id="fig-3" style="text-align:left">Fig. 3: PAB Escalation</div>

<div data-id="escalation-to-the-bsc-panel" style="text-align:left">Escalation to the BSC <u class='defined-term'>Panel</u></div>

<div data-id="fig-4" style="text-align:left">Fig. 4: <u class='defined-term'>Panel</u> Escalation</div>

<div data-id="when-is-an-efr-plan-escalated" style="margin-left:0.2in;text-align:left;text-indent:-0.2in">When is an EFR plan escalated?</div>

<div data-id="do-you-need-more-information" style="margin-left:0.2in;text-align:left;text-indent:-0.2in">Do you need more information?</div>

CONTENTS

Performance Assurance EFR and EFR Escalations V7.0