Operations Support Management Service
OSMs provide support on operational and technical issues related to the BSC. Any query can be submitted to your OSM and they will provide support on a reasonable endeavours basis.
OSMs facilitate regular meetings with you to provide updates and discuss any issues. As part of this process OSMs also follow up on any outstanding actions.
OSMs also bring to your attention any relevant Modifications and Change Proposals (CPs).
OSMs discuss performance issues with you, and monitor that you are following your action plans.
OSMs facilitate the delivery of training and education sessions on market issues to you and your team if you need additional support in areas impacting your overall performance. This falls under the ‘Education’ Performance Assurance Technique within the PAF and OSMs will provide this support in plain English wherever possible. However, the responsibility remains with parties to operate under the provisions of the BSC from understanding and correctly applying its detailed requirements.
OSMs strive to understand your business so that we deliver services that suit your needs.
Working with you, OSMs identify opportunities and provide tailored education, data and guidance.
OSMs are a conduit for feedback about Elexon’s activities and operation of the BSC.
OSMs keep you informed of relevant events and corporate developments.
Visits can be arranged by contacting your OSM directly or emailing OSMmanagement@elexon.co.uk. Also, when you are at our offices you can contact your OSM via our reception desk.
While the OSM service enables you to have direct contact with Elexon, the BSC Service Desk is also a source of advice and help for the resolution of operational queries:
Email the BSC Service Desk or Telephone: 0370 010 6950
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