Elexon explains what services its Operational Support Managers (OSMs) offer, how it appoints OSMs to BSC participants and how you can find your OSM. It will be removed from the Digital Code Site in Q1 2025.

<div data-id="notice-of-removal-from-digital-code" style="text-align:left">Notice of Removal from Digital <u class='defined-term'>Code</u></div>

<div data-id="this-document-covers" style="text-align:left">This document covers:</div>

<div data-id="operational-support" style="text-align:left">Operational Support</div>

<div data-id="error-and-failure-resolution" style="text-align:left">Error and Failure Resolution</div>

<div data-id="customer-relations" style="text-align:left"><u class='defined-term'>Customer</u> Relations</div>

<div data-id="what-are-the-key-responsibilities-of-an-osm" style="text-align:left">What are the key responsibilities of an OSM?</div>

<div data-id="what-other-methods-of-contacting-elexon-can-you-use" style="text-align:left">What other methods of contacting Elexon can you use?</div>

CONTENTS

Operational Support Managers - OBSOLETE V6.0

Defined Terms

Cross-references