This explains the ongoing BSC data quality obligations that Non Half Hourly Data Collectors (NHHDCs) and Non Half Hourly Meter Operator Agents (NHHMOAs) have after they are deappointed by a Supplier.

<div data-id="what-period-is-a-nhh-moa-responsible-for" style="text-align:left">What period is a NHH MOA responsible for?</div>

<div data-id="what-period-is-a-nhhdc-responsible-for" style="text-align:left">What period is a NHHDC responsible for?</div>

<div data-id="which-responsibilities-endure-after-a-supplier-agent-has-been-de-appointed" style="text-align:left">Which responsibilities endure after a <u class='defined-term'>Supplier Agent</u> has been de-appointed?</div>

<div data-id="what-are-the-responsibilities-of-the-old-agent-in-relation-to-the-new-agent" style="text-align:left">What are the responsibilities of the old Agent in relation to the new Agent?</div>

<div data-id="what-support-can-a-de-appointed-agent-be-reasonably-expected-to-provide" style="text-align:left">What support can a de-appointed agent be reasonably expected to provide?</div>

<div data-id="should-a-de-appointed-agent-be-expected-to-re-send-or-re-format-data" style="text-align:left">Should a de-appointed agent be expected to re-send or re-format data?</div>

<div data-id="should-a-de-appointed-agent-be-expected-to-carry-out-a-site-visit" style="text-align:left">Should a de-appointed agent be expected to carry out a site visit?</div>

<div data-id="what-should-the-de-appointed-agent-do-if-they-discover-an-error-in-their-own-data" style="text-align:left">What should the de-appointed agent do if they discover an error in their own data?</div>

<div data-id="what-should-the-new-nhhdc-do-if-they-discover-an-error-in-the-de-appointed-nhhdcs-data" style="text-align:left">What should the new NHHDC do if they discover an error in the de-appointed NHHDC’s data?</div>

<div data-id="what-happens-if-there-has-been-a-change-of-meter" style="text-align:left">What happens if there has been a change of <u class='defined-term'>Meter</u>?</div>

<div data-id="what-should-the-new-nhh-moa-do-if-they-discover-an-error-in-the-de-appointed-moas-data" style="text-align:left">What should the new NHH MOA do if they discover an error in the de-appointed MOA’s data?</div>

<div data-id="how-should-corrections-be-communicated" style="text-align:left">How should corrections be communicated?</div>

<div data-id="how-should-an-incoming-agent-communicate-with-the-previous-suppliers-agents" style="text-align:left">How should an incoming agent communicate with the previous <u class='defined-term'>Supplier</u>’s agent(s)?</div>

<div data-id="how-should-an-issue-be-resolved-where-old-and-new-agents-are-unable-to-agree-a-solution" style="text-align:left">How should an issue be resolved where old and new agents are unable to agree a solution?</div>

<div data-id="is-there-a-cut-off-point-after-which-queries-cannot-be-raised-with-the-old-agent" style="text-align:left">Is there a ‘cut-off point’ after which queries cannot be raised with the old agent?</div>

<div data-id="need-more-information" style="text-align:left">Need more information?</div>

CONTENTS

De-appointed Supplier Agents V3.0