<div data-id="1-1.1" style="text-align:left"><span>1.1 Purpose and Scope of the Procedure</span></div>

<div data-id="1-1.2-1.2.1" style="margin-left:0.49in;text-align:left;text-indent:-0.49in">1.2.1 Escalation Procedure</div>

<div data-id="1-1.2-1.2.2" style="margin-left:0.49in;text-align:left;text-indent:-0.49in">1.2.2 PAB Escalation</div>

<div data-id="1-1.2-1.2.3" style="margin-left:0.49in;text-align:left;text-indent:-0.49in">1.2.3 <u class='defined-term'>Panel</u> Escalation</div>

<div data-id="1-1.2-1.2.4" style="margin-left:0.49in;text-align:left;text-indent:-0.49in">1.2.4 Possible Next Steps</div>

<div data-id="1-1.2" style="text-align:left"><span>1.2 Error and Failure Resolution</span></div>

<div data-id="1-1.3-1.3.1" style="margin-left:0.49in;text-align:left;text-indent:-0.49in">1.3.1 Error and Failure Resolution</div>

<div data-id="1-1.3-1.3.2" style="margin-left:0.49in;text-align:left;text-indent:-0.49in">1.3.2 Escalation</div>

<div data-id="1-1.3" style="margin-left:0.49in;text-align:left;text-indent:-0.49in"><span>1.3 High Level View of the Error and Failure Resolution Process</span></div>

<div data-id="1-1.4" style="margin-left:0.49in;text-align:left;text-indent:-0.49in"><span>1.4 Interaction with Risk Based Performance Assurance Framework </span></div>

<div data-id="1-1.5" style="text-align:left"><span>1.5 Main Users of the Procedure</span></div>

<div data-id="1-1.6" style="text-align:left"><span>1.6 Use of Procedure</span></div>

<div data-id="1-1.7" style="text-align:left"><span>1.7 Balancing and <u class='defined-term'>Settlement</u> <u class='defined-term'>Code</u> Provision</span></div>

<div data-id="1-1.8" style="text-align:left"><span>1.8 Associated <u class='defined-term'>BSC Procedure</u>s</span></div>

<div data-id="1-1.9" style="text-align:left"><span>1.9 Acronyms and Definitions</span></div>

<div data-id="1" style="text-align:left">1. Introduction</div>

<div data-id="2-2.1" style="text-align:left"><span>2.1 Error and Failure Resolution</span></div>

<div data-id="2-2.2" style="text-align:left"><span>2.2 Escalation Process</span></div>

<div data-id="2" style="text-align:left">2. Interface and Timetable Information</div>

<div data-id="appendix-a--action-plan" style="text-align:left">Appendix A – Action Plan</div>

CONTENTS

BSCP538: Error and Failure Resolution V5.0

Defined Terms

Cross-references