an error and/or failure has not been resolved meaning that a Settlement Risk has not been mitigated to an acceptable level by PAPs within the time frames required; or
where the PAP has failed to comply with the EFR Process.
PAP;
PAB, the Performance Assurance Administrator (PAA) (carrying out functions delegated to it by the PAB); and
BSCCo.
inform the PAB (and when appropriate the Panel) when in the opinion of BSCCo a PAP is failing to satisfactorily resolve or mitigate Error(s)/Failure(s) within the required timescales utilising the normal EFR process; and
to ensure appropriate steps are taken by the PAP to resolve or mitigate the Error(s)/Failure(s) in order to minimise the extent of the Settlement Risk to PAPs.
PAB Escalation – BSCCo will escalate a PAP to the PAB where a PAP has failed to meet the requirements of 2.1
the PAP fails to demonstrate to the satisfaction of BSCCo that it understands how it contributes to the Settlement Risk.
the PAP fails to submit in the opinion of BSCCo a satisfactory action plan within the timescales agreed with BSCCo.
when the PAP (including its Party Agents) breaches or fails to undertake or complete a requirement of its action plan (including when the PAP fails to agree or complete an action plan).
The PAP fails to fulfil the requirements of a previously escalated EFR.
Risk Evaluation Methodology;
Risk Evaluation Register;
Risk Operating Plan;
Annual Performance Assurance Report;
The applicable Performance Assurance Operating Period; and
Approved Performance Assurance Techniques.
Performance Assurance Parties
Performance Assurance Administrator
BSCCo
Performance Assurance Board
BSC Panel
REF | WHEN | ACTION | FROM | TO | INFORMATION REQUIRED | METHOD |
2.1.1 | Following the identification of an Error/Failure or if BSCCo requires a revised action plan to be provided under 2.1.7, in which case only (c) applies. | (a) Ascertain that the Error/Failure which has occurred requires EFR to monitor its resolution. (b) Explain what the Error/Failure is, and how it contributes to the Settlement Risk. (c) Request action plans to be provided within 20 Working Days (WD). | BSCCo | PAP | The PAP’s Action plan. | Meeting / written and/or verbal communication. |
2.1.2 | Within 20 WD of 2.1.1 OR Within 10 WD of 2.1.4 when an unsatisfactory action plan has been submitted or 2.1.6 when a revised action plan is to be submitted | Determine the actions to be taken and the timescales for these actions.1 Submit / re-submit the action plan. | PAP | BSCCo | Action plan (using Appendix A- if appropriate). | Meeting / written and/or verbal communication. |
2.1.3 | Following 2.1.2 and within 20 WD of receipt of action plan. | Review the action plan. If satisfactory, go to 2.1.5. If not, continue at 2.1.4. | BSCCo |
| Action plan. | Internal process. |
2.1.4 | Following 2.1.3 if action plan submitted is not satisfactory. | Provide comments on potential changes to the action plan. Go to back to 2.1.2. | BSCCo | PAP | Action plan. | Meeting / written and/or verbal communication. |
2.1.5 | Following 2.1.3 if action plan submitted is satisfactory. | Confirm that the action plan submitted is appropriate to address the Error/Failure within a reasonable timescale acceptable to BSCCo. | BSCCo | PAP | Action plan. | Meeting / written and/or verbal communication. |
2.1.6 | Following 2.1.5, in accordance with the timescales in the agreed action plan or on request from BSCCo. | Complete the actions in accordance with the agreed action plan. Provide regular progress reports on the resolution of Error(s)/Failure(s). Progress reports on whether or not the actions have been completed must be provided within 5 WD of scheduled milestones. If the PAP determines that revisions are required to action plans, continue process from 2.1.2. Notify when all required actions in relation to the resolution of the Error(s)/Failure(s) have been completed. | PAP | BSCCo | Action plan. Progress updates. | Meeting / written and/or verbal communication. |
2.1.7 | In conjunction with 2.1.6. | Monitor the progress of the action plan and the rectification of the Error(s)/Failure(s) through updates provided by the PAP. If BSCCo requires a revised action plan to be provided at any stage, continue at 2.1.1. If BSCCo requires the matter to be escalated to PAB, go to 2.2 (Escalation Process). If BSCCo decides that the PAP is now compliant2 in the identified area, cease the EFR process. | BSCCo | PAP | Action plan. Evidence of the Reasons for escalation (as appropriate) | Internal process. |
2.1.8 | As appropriate. (PAB Meeting) | Provide information on the progress of the rectification of Error(s)/Failure(s) to the PAB. Note: PAB may decide to escalate the Error/Failure in accordance with section 2.2. | BSCCo | PAB | Action plan. Progress updates. | PAB Paper. |
REF | WHEN | ACTION | FROM | TO | INFORMATION REQUIRED | METHOD |
2.2.1 | Following the decision to escalate. | Send notification that a PAP is failing to rectify an Error/Failure appropriately, that it is being placed in the ‘escalation process’ and that the Error(s)/Failure(s) will be presented and discussed at the next appropriate PAB meeting. The PAP may be requested to attend the PAB meeting and present its position. If the PAP is not requested to attend, it may ask BSCCo to attend the PAB meeting. | BSCCo | PAB PAP | Evidence of the reason for Escalation. Severity of the Settlement risk that the issue relates to. Action plan. History of the Error/Failure and the PAP’s performance. The date of the PAB meeting. | Paper, Report and/or Presentation |
2.2.2 | At next appropriate PAB Meeting | Consider and discuss the Error(s)/Failure(s) in the closed session of the PAB Meeting. At the discretion of the PAB Chair, BSCCo and the PAP will have an opportunity to address the PAB. Determine any actions required by the PAP or BSCCo to rectify the Error(s)/Failure(s). | PAB |
| Provided to the PAB in 2.2.1 or 2.2.5:- Evidence of the reason for Escalation. Severity of the Settlement risk that the Error/Failure relates to. Action plan. History of the Error/Failure and the PAP’s performance. Provided by the PAP or BSCCo at PAB Meeting:- Any other information requested by the PAB in 2.2.3 or deemed relevant by BSCCo or the PAP. | PAB Meeting |
2.2.3 | Within 5 WD of PAB meeting. | Send notification of PAB’s determination in respect of the Error(s)/Failure(s). If the PAB requires that the PAP should remain within PAB Escalation, continue at step 2.2.4. If the PAB is of the view that the PAP is making sufficient efforts to rectify the Error/Failure, cease the escalation and continue using EFR process set out in section 2.1. | PAB | BSCCo PAP | Details of the PAB’s determination and the next required actions. | Written communication. |
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| If the PAB requires that the PAP should be escalated to the Panel, go to step 2.2.6. (The PAP may wish to, or will be requested to attend the Panel meeting and present its position.). In this situation, the Panel will be informed.
If the PAP has previously been escalated to the PAB for the same EFR plan then the PAB may make a recommendation to the Panel to publish a notice in respect of the Performance Assurance Party’s Error and Failure Resolution plan (including the status of the Performance Assurance Party’s Error and Failure Resolution plan(s), details of the Performance Assurance Party’s contribution to Settlement Risk and specific reasons for the Performance Assurance Board’s concern with regard to the outstanding Error and/or Failure) in accordance with BSC Section Z7.2. | PAB BSCCo | Panel | Details of the PAB’s determination and the next required actions.
If required in accordance with Section Z7.2, information and data relating to the status of the PAP’s EFR plan, their contribution to Settlement Risk and the concerns raised by the PAB in respect of the outstanding Error and/or Failure. | Written communication.
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2.2.4 | Following 2.2.3 or 2.2.7 where the Error(s)/Failure(s) have been put before the Panel. | Submit a revised EFR plan incorporating PAB or Panel feedback and actions as provided under 2.2.2 or 2.2.6.
Provide sign off by a Category A BSC Signatory or Company Director in respect of the revised EFR plan following escalation.
Complete the actions required by the PAB or Panel within the timescales requested by the PAB or the Panel. | PAP |
| Revised plan incorporating PAB or Panel feedback and actions.
Evidence of Category A BSC Signatory or Company Director sign off of revised EFR plan.
PAB or Panel determination provided to the PAP in 2.2.3 or 2.2.6. | Written communication. |
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| Provide progress reports to BSCCo at frequencies required by the PAB or Panel or when requested by BSCCo. | PAP | BSCCo | Any action plans and progress reports provided by the PAP. | Written and/or verbal confirmation / communication. |
2.2.5 | In conjunction with 2.2.4. | Review the revised EFR plan submitted in 2.2.4 to ensure that required sign off is provided and that the plan incorporates the changes required by 2.2.4. Approve or take further action as required.
Monitor the resolution of the Error/Failure in accordance with the timescales requested by the PAB or Panel. | BSCCo |
| Progress reports provided by the PAP in 2.2.4. |
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| Send notification on the PAP’s progress for discussion at the next appropriate PAB meeting. Continue at 2.2.2. | BSCCo | PAB PAP | Evidence of performance measures and other related information provided by BSCCo as detailed in 2.2.2. | Paper, Report and/or presentation. |
2.2.6 | At next appropriate Panel Meeting | Consider and discuss the Error/Failure in the closed session of the Panel Meeting. At the discretion of the Panel Chair, BSCCo, the PAB and the PAP will have an opportunity to address the Panel. Determine any actions required by the PAP, the PAB or BSCCo to rectify the Error/Failure. | Panel |
| Provided to the Panel in 2.2.3:- Evidence of the reason for Escalation. Severity of Settlement Risk (from RER), and the history of the Escalation Process. Action plan. History of the Error/Failure and the PAP’s performance. Provided by the PAP or BSCCo at the Panel Meeting:- Any other information requested by the PAB or the Panel. | Panel Meeting |
2.2.7 | Within 5 WD of Panel meeting. | Send notification of the Panel’s determination in respect of the Error(s)/Failure(s). If the Panel requires that the PAP should continue being monitored by the PAB, go to step 2.2.4. If the Panel requires that the PAP should continue being monitored by the Panel, go to step 2.2.8. If the Panel is of the view that the PAP is making sufficient efforts, cease the escalation and continue using EFR process set out in section 2.1. If the PAP fails to meet the requirements prescribed by the Panel satisfactorily within the agreed timescale, go to step 2.2.10. *In this situation, Ofgem will be informed. | Panel | PAP BSCCo PAB Ofgem* | Details of the Panel’s determination and the next required actions. | Written notification.
If the Panel determines that information or data should be published in accordance with a PAB recommendation, Publish via circular (and/or such other method directed by the Panel, if any) |
2.2.8 | Following 2.2.7. | Submit a revised EFR plan incorporating PAB or Panel feedback and actions as provided under 2.2.2 or 2.2.6.
Provide sign off by a Category A BSC Signatory or Company Director in respect of the revised EFR plan following escalation.
Complete the actions required by the Panel in the timescales requested by the Panel. | PAP |
| Revised plan incorporating PAB or Panel feedback and actions.
Evidence of Category A BSC Signatory or Company Director sign off of revised EFR plan.
Panel determination as provided to the PAP in 2.2.7. | Written communication. |
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| Provide regular progress reports to BSCCo. | PAP | BSCCo | Any action plans and progress reports provided by the PAP. | Written and / or verbal confirmation / communication. |
2.2.9 | In conjunction with 2.2.8. | Review the revised EFR plan submitted in 2.2.8 to ensure that required sign off is provided and that the plan incorporates the changes required by 2.2.8. Approve or take further action as required.
Monitor the resolution of the Error/Failure in accordance with the agreed method/timescales. | BSCCo |
| Any action plans and progress reports provided by the PAP in 2.2.7. | Written and / or verbal confirmation / communication. |
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| Send notification on the PAP’s progress for discussion at the next appropriate Panel meeting (and for information to the PAB). Continue at 2.2.6. | BSCCo | PAP PAB Panel | Evidence of performance measures and other related information provided by BSCCo as detailed in 2.2.6. | Written and / or verbal confirmation / communication. |
2.2.10 | Following 2.2.7, if the Panel decides that the PAP has not met the prescribed requirements. | As appropriate, following notification to the PAB, commence the Removal of Qualification Process for a PAP that is a Party Agent in accordance with BSCP537 “Qualification Process for SVA Parties, SVA Party Agents and CVA MOAs” and/or application of Default provisions in accordance with the BSC. | Panel PAB BSCCo |
| BSCP537 - Qualification Process for SVA Parties, SVA Party Agents and CVA MOAs. BSC Section H | Internal Process |
SECTION A – ACTION PLAN CONTROL | |||
Error/Failure Title |
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Associated Audit Issue Number (where appropriate) |
| RMR Number (BSCCo use) |
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Date Error/Failure Originally Identified |
| Date of Action Plan Submission |
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Performance Assurance Party (PAP) Type(s) |
| PAP Identifier(s) |
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Action Plan Contact and Contact Details |
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Senior Manager Committing to Successful Delivery of the Action Plan |
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SECTION B – ERROR/FAILURE and RESOLUTION DESCRIPTION | |
Error/Failure Description
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Resolution Description
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SECTION C –MILESTONES | ||
Milestone | Milestone Description | Target Date |
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SECTION D – AGREED LEVEL OF MONITORING | |
Agreed Method of Monitoring
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Agreed Frequency of Monitoring
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RMR Number (BSCCo use)
This is a unique identifier assigned by BSCCo to each Error/Failure.
PAP Types
E.g. Supplier, NHHDC,
Senior Manager Committing to Successful Delivery of the Action Plan
This provides assurance to BSCCo and the PAB that there is commitment to the Action Plan and shows that there has been an internal review to ensure that the plans are signed off and have management support.
Error/Failure Description; For example:
A description of the Error(s)/Failure(s)
Associated metrics / root cause analysis
Impact of the Error(s)/Failure(s) (on Settlements, on processes, on the business, on others)
Age of the Error(s)/Failure(s) – what plans have been submitted in the past and what has worked, what has not?
Resolution Description; For example:
Solution for each root cause
Solution for the impact (correcting the symptoms) including any retrospective amendments
Prioritisation of the resolution if necessary
Process improvements / training
Responsibility of action / solution
Resources
Involvement of other members of the Supplier hub
What is a practicable and achievable work in progress level? – How has this been calculated? How will it be measured? Ensure that the error stops at or beneath this level in future.
What are the risks to the action plan? How will these be mitigated?
Details of an audit trail
Internal reporting / monitoring
Milestone Description; For example:
Key stages of the Action Plan (analysis completed, resolution actions, monitoring)
Actions for which any evidence can be provided to BSCCo to demonstrate closure of the milestone and the Action Plan
Proposed Date of resolution of the Error/Failure
Agreed Method of Monitoring
This details how BSCCo is going to monitor the milestones. It should be agreed between BSCCo and the PAP, dependent on the Settlement Risk, the extent of the PAP’s contribution to the Settlement Risk and the history of the PAP.
Examples include: Email updates, telephone updates, regular agenda item for meetings with BSCCo, copies of PAP internal reporting.
Agreed Frequency of Monitoring
E.g. Fortnightly, Monthly, Quarterly; as each milestone’s target date becomes due
If monitoring is to take place on a regular basis, milestones should be tied in to the approximate dates of the updates.
Version | Date | Description of Changes | Changes Included | Mods/ Panel/ Committee Refs. |
1.0 | 26/11/08 | P207 Release | P207 | Panel 144/09 |
2.0 | 05/11/15 | 5 November 2015 Release | P319 Self-Governance | Panel 239/07 |
3.0 | 01/09/21 | 1 September 2021 Non-Standard Release | P420 | Panel 316/05 |
4.0 | 04/11/21 | 4 November Standard Release | CP1544 | ISG246/03 SVG248/04 PAB248/10 |
5.0 | 23/02/23 | 23 February 2023 Standard Release | P427 | P328/10 |
6.0 | 29/06/23 | 29 June 2023 Standard Release | CP1580 | P338/04 |
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1 Where a PAP is unsure of the actions that can be taken to resolve the Error/Failure, PAP can request advice and guidance from BSCCo.
2 If the Error/Failure was raised as the result of an audit, then it can only be closed following another audit.