HomeRulebook HomeBalancing and Settlement CodeGuidance NotesPerformance Assurance Improving Settlement Per...
CONTENTS
- What this document covers
- What this document does not cover
- Who should use this Guidance Note?
- What is Settlement Performance?
- Market Wide Half Hourly Settlement (MHHS)
- Why is improving Settlement Performance important to the health of my business?
- General Best Practice for Improving Settlement Performance
- How your Senior Management can help to improve your Settlement Performance
- How your Sales and Registration Teams can help improve your Settlement Performance
- How your Customer Support staff can help improve your Settlement Performance
- How your customers can help improve your Settlement Performance
- How your management of Appointed Agents can help improve your Settlement Performance
- Customer Preferred Agents
- Projects to improve Settlement Performance
- Do you need a project?
- Who should be involved in the project?
- Identifying how you can improve Settlement Performance
- The “5-Whys” Technique
- How to put an improvement plan together?
- Do you need more information?
- Appendix 1: Common Meter Reading Errors
Performance Assurance: Improving Settlement Performance V1.0
Effective From Date:19/09/2025
Status:LIVE
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