What period is a NHH MOA responsible for?

What period is a NHHDC responsible for?

Which responsibilities endure after a Supplier Agent has been de-appointed?

What are the responsibilities of the old Agent in relation to the new Agent?

What support can a de-appointed agent be reasonably expected to provide?

Should a de-appointed agent be expected to re-send or re-format data?

Should a de-appointed agent be expected to carry out a site visit?

What should the de-appointed agent do if they discover an error in their own data?

What should the new NHHDC do if they discover an error in the de-appointed NHHDC’s data?

What happens if there has been a change of Meter?

What should the new NHH MOA do if they discover an error in the de-appointed MOA’s data?

How should corrections be communicated?

How should an incoming agent communicate with the previous Supplier’s agent(s)?

How should an issue be resolved where old and new agents are unable to agree a solution?

Is there a ‘cut-off point’ after which queries cannot be raised with the old agent?

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