1.1 Purpose

1.2 Scope

1.3 Summary

2.1 Context

2.2 Business Case

2.3 Obligations

2.4 Exception Types

2.5 Example of Consumption Data Irregularities

2.6 Example of Inconsistent Metering System Attributes

2.7 Material Exceptions

2.8 Material and Immaterial Exceptions

2.9 Prioritisation

2.10 Related Exception Types

3.1 Process Overview

3.2 Report Management

3.3 Assessment / Logging

3.4 Analysis of Material Exceptions

3.5 Corrective Action

3.6 Root Cause Analysis

3.7 Management Information

3.8 Complementary Processes

3.9 Supplier and Agent Roles

4.1 Potential Causes

5.1 ‘Inherited’ SMRS Exceptions

5.2 ‘Inherited’ NHHDC Exceptions

5.3 Retrospective Corrections to SMRS

5.4 Constraints in Data Collection (and Meter Operator) Systems

5.5 Failed Instructions (D0023)

5.6 Corrections Post-Final Reconciliation