This Guidance Note provides Suppliers with advice on achieving and maintaining compliant Settlement Perfomance

<div data-id="what-this-document-covers" style="text-align:left">What this document covers</div>

<div data-id="what-this-document-does-not-cover" style="text-align:left">What this document does not cover</div>

<div data-id="who-should-use-this-guidance-note" style="text-align:left">Who should use this Guidance Note?</div>

<div data-id="market-wide-half-hourly-settlement-mhhs" style="text-align:left">Market Wide Half Hourly <u class='defined-term'>Settlement</u> (MHHS)</div>

<div data-id="what-is-settlement-performance" style="text-align:left">What is <u class='defined-term'>Settlement</u> Performance?</div>

<div data-id="why-is-improving-settlement-performance-important-to-the-health-of-my-business" style="text-align:left">Why is improving <u class='defined-term'>Settlement</u> Performance important to the health of my business?</div>

<div data-id="how-your-senior-management-can-help-to-improve-your-settlement-performance" style="text-align:left"><b>How your Senior Management can help to improve your <u class='defined-term'>Settlement</u> Performance</b></div>

<div data-id="how-your-sales-and-registration-teams-can-help-improve-your-settlement-performance" style="text-align:left">How your Sales and Registration Teams can help improve your <u class='defined-term'>Settlement</u> Performance</div>

<div data-id="how-your-customer-support-staff-can-help-improve-your-settlement-performance" style="text-align:left">How your <u class='defined-term'>Customer</u> Support staff can help improve your <u class='defined-term'>Settlement</u> Performance</div>

<div data-id="how-your-customers-can-help-improve-your-settlement-performance" style="text-align:left">How your customers can help improve your <u class='defined-term'>Settlement</u> Performance</div>

<div data-id="how-your-management-of-appointed-agents-can-help-improve-your-settlement-performance" style="text-align:left"><b>How your management of Appointed Agents can help improve your <u class='defined-term'>Settlement</u> Performance</b></div>

<div data-id="customer-preferred-agents" style="text-align:left"><b><u class='defined-term'>Customer</u> Preferred Agents</b></div>

<div data-id="general-best-practice-for-improving-settlement-performance" style="text-align:left">General Best Practice for Improving <u class='defined-term'>Settlement</u> Performance</div>

<div data-id="do-you-need-a-project" style="text-align:left"><b>Do you need a project?</b></div>

<div data-id="who-should-be-involved-in-the-project" style="text-align:left"><b>Who should be involved in the project?</b></div>

<div data-id="identifying-how-you-can-improve-settlement-performance" style="text-align:left">Identifying how you can improve <u class='defined-term'>Settlement</u> Performance</div>

<div data-id="the-5-whys-technique" style="text-align:left">The “5-Whys” Technique</div>

<div data-id="how-to-put-an-improvement-plan-together" style="text-align:left">How to put an improvement plan together?</div>

<div data-id="projects-to-improve-settlement-performance" style="text-align:left"><b>Projects to improve <u class='defined-term'>Settlement</u> Performance</b></div>

<div data-id="do-you-need-more-information" style="text-align:left">Do you need more information?</div>

<div data-id="appendix-1" style="text-align:left">Appendix 1: Common <u class='defined-term'>Meter</u> Reading Errors</div>

CONTENTS

Performance Assurance: Improving Settlement Performance V1.0

Defined Terms

Cross-references